Domestic Order ( INDIA ) :

• Cash on delivery order take time 6-8 days time.
• Prepaid order take time 3-5 days.
• Note : Above time period is for city area and mega city. Village area and selected special area take time 3 days more than mention time period.

International Order ( OVERSEAS ) :

• Cash on delivery NOT AVAILABLE.
• Prepaid order take time 10-12 days.
• Note : Above time period is for city area and mega city. Village area and selected special area take time 4-5 days more than mention time period.

• Yes, you can give us order BUT Cash On Delivery service NOT available.
• You have to pay Prepaid Order only.

• Yes, you will get email of your placed / confirmed order. If you don’t get any confirmation then contact us within 24 hours of your placing order with your Order ID ( That will show on panel at the last step of placing order ).
• Our email tendercares.co.uk@gmail.com.

• You can see option in bottom part of our website there is mentioned “Size Guide” option.
• Click on that option and there is available all size with guide.

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

• We are very happy to help you so you can contact us by email within 24 hour of placing order.
• Our email tendercares.co.uk@gmail.com.

• Yes, you can cancel duplicate order.

Refund of your Duplicate order :

• Cash on Delivery : In this case you don’t have paid so no Refund but you have to inform us within 24 hours.
• Prepaid order by PayU Money option : You will get refund with 2.5% deduct amount from your total amount of order because that is PayU Money transfer charges.
• Prepaid order by Paypal option : You will get refund with 8% deduct amount from your total amount of order because that is PayPal transfer charges.

Cash on delivery Order :

• You can give order up to 5000 RS only. 
• Above 5000 Rs order you have to confirmation on Call or You have to pay rest of amount by Bank transfer, Google Pay, Paytm or PhonePe option. ( This procedure will follow after order placed. Our team will call you and assist you how you can placed order above 5000 Rs. )
• NOTE : Above details for Indian customer only because COD not available for International customer presently.

Prepaid Order :

• Yes, you can placed order. There is NO LIMIT for Domestic ( India ) order OR  International ( Overseas ) order.

No, at the moment we’re not tacking order over the phone.

• We strive to provide you with the best prices possible on products and/or services you buy from us, however, We do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.
• While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your credit card account. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No refunds shall be applicable on the orders made by the User under the Cash on Delivery (“COD”) option.

Don’t worry. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Sometimes there is no stock, product related issue or there is not available service to deliver courier there are multiple reason.

Amount that you have paid that will reverse in your bank account within 3 days. If you will not get then within 3 days you have to inform us on our Email or Whatsapp.

Yes exclude Pakistan and Nepal we can deliver.

• For all online orders, our delivery service providers will make two-three attempts to deliver before the product will be returned to our warehouse. After this, it may be re-dispatched as per the customer’s request. The re-dispatched shipping charge is extra.
• In the case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If the customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically, and after that product is returned to our warehouse. The re-dispatched shipping charge is extra.

• Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.

• We have mentioned header of website and bottom of website menu “Track  Order”.
• Click on “Track Order” and give Order ID and Register Email ID.

• Return pickup service not available.
• Customer have to send courier near by courier office.

• If there is our fault then we will pay courier charges ( We will pay by Voucher in customer account. )
• If there is customer want to exchange and for that customer want to return on our address then customer have to pay courier charges.

• You have to inform us within 24 hours that you want to exchange order.
• Customer have to send courier back within 3 days. We know courier will not deliver within 3 days at our address but we need confirmation as you have sent within 3 days so send tracking slip in email within 3 days.

• After deliver your exchange order, you have to follow the steps which we send on your registered email address.

• Exchange items are shipped within 24 hours after the item returned has passed quality checks.

Presently, We don’t have any reverse pickup service available.

• For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

• You can choose to get your refund in the following ways:

1. Cash refund via bank transfer into your account for all COD orders
2. Google Pay, Paytm and Bank Transfer available.

• No. Shipping charges are non-refundable.

• No, you will not get total amount refund.
• If you gave payment by

1. Cash on delivery ( COD ) : 200 Flat deduct.
2. PayPal : 8% Deduct Currency Transfer Fees
3. PayU Money : 2.5% Deduct Transfer Charges

• Note : Presently, For International customer we don’t have Return and Exchange policy.

• Return time period : Within 24 hours inform us and then 3 days time period to share tracking slip in Whatsapp or Email.
• Exchange time period : Within 24 hours inform us and then 3 days exchange time. New order will placed after receiving your order.
• Refund time period : After receiving order Refund will procedure within 3 days.