Frequently Asked Questions (FAQs)

1. What is Tender Care?

Tender Care is an online store offering a wide range of affordable products. We aim to provide customers with the best deals across various categories, including electronics, fashion, home goods, and more.

2. How do I place an order?

To place an order, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You’ll be asked to provide your shipping and payment details to complete your purchase.

3. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. All payment methods are processed securely to ensure your safety.

4. Can I cancel or modify my order?

Once an order is placed, it cannot be modified. However, you may cancel your order within 24 hours of purchase if it has not yet been shipped. To cancel your order, please contact our customer service team at info@tendercares.co.uk.

5. How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

6. What is your return and exchange policy?

We accept returns and exchanges within [Insert Number of Days] days of purchase, provided the item is unused and in its original condition. For more details, please refer to our Exchange, Return & Refund Policy.

7. How long does it take to process a refund?

Refunds are processed within [Insert Number of Days] days of receiving the returned item. The refund will be issued to your original payment method. For more information, see our Refund Policy.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please check our Shipping Policy for more details on international shipping options.

9. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us immediately at info@tendercares.co.uk with your order details and photos of the damage. We will arrange a replacement or refund, as applicable.

10. How do I contact customer service?

You can contact our customer service team via email at info@tendercares.co.uk or call us at [Insert Phone Number]. We are here to assist you with any questions or concerns.

11. Do you offer gift cards?

Yes, we offer digital gift cards. You can purchase them directly from our website, and they will be delivered to the recipient via email. Please visit our Gift Cards page for more information.

12. How do I create an account?

Creating an account is easy! Simply click on the "Sign Up" or "Create Account" button at the top of our website, fill in your details, and start shopping. By creating an account, you can track your orders, save your shipping information, and receive updates on new products and special offers.

13. Is my personal information secure?

Yes, we take your privacy and security seriously. We use SSL (Secure Socket Layer) technology to protect your data and ensure your information is encrypted during transactions. Please read our Privacy Policy for more details.

14. Do you offer discounts or promotions?

We regularly offer discounts and promotions to our customers. To stay informed, subscribe to our newsletter or follow us on social media for the latest deals and offers.

15. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us at info@tendercares.co.uk as soon as possible. If your order has not yet been shipped, we will do our best to accommodate the change.

16. What if I have a question not listed here?

If you have any other questions that are not addressed in this FAQ, please feel free to contact us at info@tendercares.co.uk. Our customer service team is happy to assist you.